The terms that govern your access to and use of Onnie.
Effective date: June 28, 2026 · Last updated: June 28, 2026
Onnie is a subscription-based AI workspace platform. Your content is yours — we never claim ownership over what you build. Paid plans include an opt-in extended usage feature that auto-bills credit and storage overages at renewal or cancellation. Free workspaces are never surprise-charged. These terms are governed by the laws of Brazil.
You must be of legal age to form a binding contract under applicable law. If you access the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term (or for as long as you maintain a free workspace). This license does not include the right to sublicense, resell, or create derivative works of the Services.
Your use of Onnie is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in suspension or termination.
All Customer Content remains yours. Onnie does not claim ownership over anything you create in your workspace.
By using Onnie, you grant Heizen a limited, worldwide, non-exclusive license to host, store, process, and display Customer Content solely to the extent necessary to deliver and operate the Services for you.
You are responsible for Customer Content. You represent that you have all rights necessary to submit it, that it does not violate any law or third-party rights, and that your Users have been given appropriate notice about how their data is handled.
The Services include AI-powered features: the Onnie super-agent, Onniebots (custom agents you create and configure), and Routines (automated workflows).
Onnie is built on and integrates with third-party services, including AI model providers and infrastructure partners. Your use of these underlying services is subject to their own terms and privacy policies. We are not responsible for third-party services beyond what we are obligated to deliver under these Terms.
Payments are processed by Creem.io, our merchant of record. Your subscription and extended usage charges are billed and managed by Creem and are subject to their terms of service.
Onnie offers three plans:
| Plan | Price |
|---|---|
| Free | $0 — always |
| Pro | $20 / month or $204 / year |
| Business | $100 / month or $1,020 / year |
Full plan features and credit allowances are described on our Pricing page.
Paid subscriptions are billed in advance on a recurring basis (monthly or annually). Your subscription renews automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date.
You may cancel your subscription at any time from your workspace billing settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until then. We do not charge you again after cancellation.
Extended usage is an opt-in feature available on paid plans only. When enabled:
Free workspaces are never charged extended usage. When a Free workspace reaches its credit or storage limits, AI features stop until the next credit refill — there are no surprise charges.
You may enable or disable extended usage at any time from your workspace billing settings. Disabling it does not cancel charges already accumulated in the current period.
Prices shown are exclusive of applicable taxes (including VAT, GST, or local equivalents) unless stated otherwise. Creem.io collects and remits taxes as required in applicable jurisdictions in its capacity as merchant of record.
If payment fails, we may retry the charge and may suspend or downgrade your workspace after reasonable notice.
Our handling of personal data is described in our Privacy Policy. You are responsible for ensuring that your use of the Services — and any Customer Content you submit — complies with applicable privacy laws.
We implement reasonable technical and organizational measures to protect the Services and Customer Content. We do not guarantee uninterrupted availability. We may perform maintenance, updates, or take the Services offline in response to security threats or operational requirements, and will try to give advance notice where possible.
You may stop using the Services at any time. Cancelling a paid subscription is governed by Section 9.3.
We may suspend or terminate your access if:
Where reasonably possible, we will notify you and give you an opportunity to resolve the issue before taking action. Serious security threats or illegal conduct may result in immediate suspension without prior notice.
On termination, your license to use the Services ends and you lose access to your workspace and Customer Content. We may delete workspace data after termination in accordance with our data retention practices. Export your data before cancelling if you need it.
The Services — including the software, design, interface, and documentation — are owned by Heizen Tecnologia Ltda. and protected by applicable intellectual property laws. These Terms do not grant you any rights to our brand, trademarks, or platform beyond the limited license in Section 4.
If you submit feedback or suggestions about the Services, you grant us an irrevocable, royalty-free license to use that feedback without restriction or compensation.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEIZEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
AI OUTPUTS ARE GENERATED PROBABILISTICALLY AND ARE PROVIDED WITHOUT WARRANTY OF ACCURACY, COMPLETENESS, OR FITNESS FOR ANY PURPOSE. DO NOT RELY ON AI OUTPUTS FOR HIGH-STAKES DECISIONS WITHOUT HUMAN REVIEW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable Brazilian consumer protection law (CDC).
To the extent permitted by applicable law, you agree to defend and hold harmless Heizen Tecnologia Ltda. and its directors, employees, and agents from and against any claims, damages, and expenses (including reasonable legal fees) arising out of:
These Terms are governed by the laws of the Federative Republic of Brazil, and in particular by the laws of the State of São Paulo. Brazil's Consumer Defense Code (CDC) and the General Data Protection Law (LGPD) apply where relevant. Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of São Paulo, SP, Brazil, except where prohibited by applicable consumer protection law.
We may update these Terms from time to time. If changes are material, we will post the updated Terms, update the "Last updated" date, and where required by law, provide advance notice. Continued use of the Services after the effective date constitutes your acceptance of the updated Terms.