Terms of Service

Short version. Onnie is a subscription-based AI workspace. Customer Content stays the customer’s; Heizen does not claim ownership and does not train models on it. Free workspaces are never surprise-charged. Paid plans may include opt-in extended usage billed as published on Pricing. These terms are governed by the laws of Brazil. Questions: legal@onnie.ai.

Effective date: October 7, 2026. Last updated: October 7, 2026.

1. Definitions

Customer means the person or organization that creates or owns a workspace.

Workspace means an Onnie workspace in which Users work together.

User means a person with access to a workspace, including the Customer and invited members.

Customer Content means the workspace payload: chats, lists and rows, jobs, playbooks, files in Drive, automations, connector configuration, Data API data, custom agents, skills, and other data submitted or stored in a workspace.

Output means content Onnie or a custom agent generates in response to a User.

Subscription means a Free or paid plan for a workspace.

Extended Usage means optional, opt-in usage beyond the included AI usage and storage published for a paid plan.

Services means Onnie as offered at onnie.ai, including Chat, lists, jobs, playbooks, Drive, automations, connectors, the Data API, custom agents, skills, and a guest computer for jobs.

2. Who may use

You must be of legal age to form a contract where you live. If you use Onnie for an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts, workspaces, and access

Accounts use email-based credentials (magic link). We do not offer Sign in with Google as the Onnie account login. Workspace owners and admins control membership, roles, connectors, and Customer Content. You are responsible for activity under your account and for keeping access under your control.

4. License to use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in line with these Terms and the plan in effect for the workspace.

5. Acceptable use

You may not use the Services for:

• Illegal, harmful, or abusive conduct
• Privacy and personal-data misuse
• Security threats and unauthorized access
• Platform abuse and disruption
• Intellectual property infringement
• Reverse engineering and competitive use that copies the Services
• Prohibited content, including hate, child sexual abuse material, malware, and fraud

AI misuse. Do not generate prohibited content. Review Outputs before you act on them. Do not misrepresent unverified Output as fact. This applies to Onnie, custom agents, jobs, playbooks, automations, and the guest computer.

We may investigate and enforce this section, including suspension. Report abuse to legal@onnie.ai.

6. Customer Content

The Customer owns Customer Content. You grant Heizen a limited license to host, process, transmit, and display Customer Content solely to operate the Services, including AI features, connectors, automations, and the guest computer. You are responsible for having the rights to submit Customer Content and for giving Users any notice required by law.

7. AI features

Onnie in Chat, custom agents, jobs and playbooks (including a guest computer), and automations may send needed context to model providers to produce Output. Outputs are not guaranteed. Heizen does not operate foundation models and does not train on Customer Content. Underlying providers are listed on Sub-processors.

8. Third-party services

Processors we use are listed on Sub-processors. Connectors you enable are that provider’s service under your configuration. Paid plans are billed by Dodo Payments as merchant of record.

9. Subscriptions, billing, extended usage, refunds

Plans, prices, included AI usage, storage, and extended-usage rates are as published on Pricing and in workspace billing settings at purchase or renewal. These Terms do not freeze dollar amounts.

Subscriptions auto-renew until canceled. Cancel in billing settings; cancellation takes effect at the end of the then-current period.

Extended usage is opt-in and available on paid plans only. Free is never charged extended usage; when Free hits the included pool, metered features stop.

Taxes are collected by Dodo Payments as merchant of record.

If payment fails, we may retry and, after notice, suspend or downgrade the workspace.

Refunds

• Free: nothing to refund.
• First-payment window: you may request a refund of the first payment of a new subscription on the same calendar day (UTC) as that payment, if the workspace is unused — no AI usage consumed and no workspace content created (lists, jobs, playbooks, files, automations, custom agents, or other Customer Content). Once per customer. Request: contact@onnie.ai with the account email and transaction reference.
• Renewals, upgrades, and later payments are not refunded. Annual plans are not refunded for unused months.
• Extended usage is not refunded except a confirmed billing error (the amount charged exceeds actual usage).
• Duplicate or post-cancellation charges: we will investigate and refund if confirmed.
• Refunds return via Dodo Payments to the original method, typically 5–10 business days.
• Chargebacks: contact us first; we may suspend the workspace while a chargeback is open.
• Statutory rights (CDC, EU consumer rules) prevail where they are broader.

10. Privacy

Our Privacy Policy explains how we handle personal information.

11. Security and availability

We take reasonable measures to protect the Services. We do not guarantee uptime, uninterrupted access, or that the Services are error-free.

12. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, security risk, legal obligation, or non-payment. When access ends, the license ends and Customer Content is handled as described in the Privacy Policy retention section.

13. Intellectual property

The Services, including software, design, and marks, are owned by Heizen Tecnologia Ltda. Feedback you send may be used to operate and improve the Services without obligation to you.

14. Disclaimers

THE SERVICES ARE PROVIDED AS IS AND AS AVAILABLE. OUTPUT IS PROVIDED WITHOUT WARRANTY OF ACCURACY, COMPLETENESS, OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Limitation of liability

To the maximum extent permitted by law, Heizen is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Heizen’s total liability for a claim relating to the Services is capped at the fees you paid for the Services in the three months before the claim, or BRL 500 if no fees were paid.

Nothing in these Terms limits liability that cannot be limited under the CDC or for gross negligence or willful misconduct.

16. Indemnification

You will defend and indemnify Heizen against claims arising from Customer Content, your breach of these Terms (including acceptable use), or your violation of third-party rights.

17. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-law rules. Courts of the State of São Paulo, City of São Paulo, have exclusive venue, except where consumer law forbids exclusive venue.

18. Changes

We may update these Terms. We will post the update and change the last-updated date. When the law requires notice, we will provide it.

19. Contact

Heizen Tecnologia Ltda. CNPJ 47.624.793/0001-83 Av. Brig. Faria Lima 1811, Office 1119 São Paulo, SP, 01452001, Brazil

contact@onnie.ai · legal@onnie.ai